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Tying Shoelaces

FAQ'S

Frequently Asked Questions

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • What if I want to switch groups?
    If you find a group too advanced or not challenging enough, please email me at nicky.tamberrino@gmail.com to switch to another group.
  • Can I join late to a group session?
    Yes, please email me at nicky.tamberrino@gmail.com to get a pro-rated discount code.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Plan Cancellations & Refunds
    Plans are non-refundable once a transaction is complete. Please note that monthly plans are billed based on your start date and allow up to 7 days for the cancellation to take effect.
  • What if I become injured? Can I put my plans on hold?
    Absolutely. Recovering from an injury is hard enough! There’s no need to pay for services you are unable to use because you’re practicing smart self-care. In order to put your membership on hold, please send your request in writing to nicky.tamberrino@gmail.com.
  • When can I begin?
    You will have the option to select a start date when you purchase a plan. Please note that it may take up to 7 days from the time of purchase to set your profile up in the required applications.
  • What training apps do you use?
    Final Surge https://www.finalsurge.com and Fitr Woman https://www.fitrwoman.com
  • What is the response time to emails/texts?
    24 hours in general. If a quicker response is required, communication via text is recommended.
  • What is goal development?
    Goal development is working together to prioritize your running and mindset objectives. It may include strategically planning your race schedule but the primary focus will be on self-satisfaction through your running experience.
  • How do you personalize my training plan for ME?
    Training plans are designed to fit your fitness level and lifestyle. I will conduct a brief interview to learn about your unique training needs and modify workouts as needed based on your evolving life circumstances.
  • What happens after I purchase a plan?
    Within 24 hours of your plan purchase, I will reach out to you personally to introduce the program, provide any of the forms that may be required, and let you know the next steps!
Fitness Group

STILL HAVE QUESTIONS

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